Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Networks with senior internal and external specialists outside area of expertise, often pertaining to company plans and objectives.
Determines methods and procedures on new assignments, and may provide guidance to other personnel.
Qualifications:
University level degree or equivalent.
Typically requires a minimum of 8 years of related experience. At this level, graduate coursework maybe desirable.
Good understanding of ERP system technology.
Professional appearance and presentation required.
Expert analytical & consulting skills.
Strong communication skill in both English & Mandarin.
Current knowledge of business practices and ERP system requirements in automotive industries will be preferred
Anyone interested,please mail your CV to fic@qad.com
Provides direct support to sales/customers involving moderate to complex customer orders and/or maintenance contracts from initial quoting through order validation, order entry, fulfillment and invoicing. Able to assess general nature of customer order, contract or invoicing problems quickly and take steps to resolve with Sales, Customer, 3rd Parties, legal or pricing committee or move the customer to the appropriate customer application or technical product support person. Also performs updates on status reports, projects & other related work. Responsible for maintaining/updating the customer database.
Duties and Responsibilities：
Processes medium to complex customer orders and follows all legal and policy guidelines to ensure proper controls from a legal and revenue recognition standpoint. This includes the tracking of orders from the quote through collection cycle to ensure the customer’s needs are met. Receives orders via phone, fax and e-mail.
Performs problem solving on all orders, contracts, invoicing or 3rd party issues by engaging cross-functional and global teams.
Provides support, training and guidance to sales reps on the proper order validation rules and 3rd party product compliance.
Provides post-delivery support on all customer shipments related to returns, trade-in’s, invoicing changes, credits/re-bills and mis-shipments. Works extensively with Fulfillment on all mis-shipment issues. Engages Management to ensure root cause is identified & corrected.
Ensure all technical issues are researched or forwarded to the correct technical support person.
Participates or initiates meetings, conference calls with Customers, 3rd Parties, Sales and Legal.
Maintains/updates customer and other reference file databases as required.
Assist in processing of 3rd party purchase orders (from preparation to invoice reconciliation)
Performs related duties as required.
Education and Skills Required:
Post secondary (college) degree preferred with an emphasis on Accounting/Finance or Business.
Two plus years experience in a customer facing administrative support role.
Strong working knowledge of Microsoft Office tools, specifically, Excel and Word.
General computer data entry skills necessary.
Thorough knowledge of customer service best practices.
Fluent English language required (both spoken and written).
Scope of Responsibilities:
Tend to support medium to large international/multi-national Customer’s in annual revenues. Interact with sales teams, customer, distributors & legal team. Tend to be aligned to more than one Vertical Unit and up to 10 sales reps or greater.
Anyone interested,please mail your CV to fic@qad.com
This is for the Global Customer Success Organization. This organization will complement the sales team and will keep our customers abreast of what's happening at QAD - user groups, webinars, new products or services, maintenance renewals, etc.
Duties & Responsibilities the employee is expected to perform:
Maintenance Renewal
Maintenance renewal follow-up on all accounts - not quote or invoice preparations, but following up with customers to renew maintenance.
Protect and grow our maintenance revenue.
Alert sales rep early of potential maintenance drop-off.
Salvage unhappy customers.
UCA
Contact customers for UCA log files - all accounts.
Update UCA dB.
Vision Scheduling
Get to the right person to secure Vision appointments.
For C/D accounts, possibly some B accounts.
Pro-Active Calls
The team will be actively looking for inputs from customers through our Customer Satisfaction Survey and monthly campaigns.
Proactive campaigns on referencability of specific modules - pro-active calling to customers - All customers.
Monthly call scripts to call each customer every 6 weeks.
Call scripts include Restart campaigns, new modules, Customer Satisfaction Survey follow-up, webinars, support incident reviews, learning portal, etc.
Assist customers to maximize the efficiency of their usage of QAD solutions.
The team will analyze trends based on reported incidents by a customer, engage in conversations on the current use of the software, highlight inefficiencies and discuss training needs for the customer’s employees.
Increase customer satisfaction.
Uncover opportunities for Sales and Services.
Inform sales rep on accounts that need attention.
Deeper engagement with customers through regular contact,
Update QForce on latest customer contacts and information.
Qualification, skills and experience required:
Qualifications:
Colleague degree or equivalent working experience.
Minimum 2 years in telemarketing environment.
Strong communication skills in both English & Mandarin, Cantonese is a plus.
Work smartly with team spirit.
Anyone interested,please mail your CV to fic@qad.com
Managing daily office routing work, such as: time arrangement/Itinerary management/scheduler management and meeting arrangement. Document and filing management.
Handling all incoming and outgoing calls.
Contact our customers for sales business.
Making statistics of the product we sold.
Taking care of quotation and purchase order, assist to follow up all the orders.
Updating sales order and its status in system.
Making weekly/monthly/quarterly relative sales report.
Maintain and updating the correction of all relative contact lists.
Taking care of registration submitted by partner.
Organizing team activity and communicate/coordinate with other departments.
Provide other support to sales administration whenever required.
Qualifications:
College degree or above.
At least several years working experience as assistant in Foreign Invested Enterprises.
Good command of English in reading and writing.
Good command of PC and data analysis.
Attention to detail, self-motivated and willing to work under high pressure.
Open minded and willing to help others.
Good interpersonal skills and nice personality, team spirit.
Anyone interested,please mail your CV to fic@qad.com
Participates in project-level verification activities (reviews, inspections, and walkthroughs) to become familiar with the project requirements, design, etc.
Works with business analysts and developers to identify functional test cases that will determine whether the project satisfies its requirements and that the actual behavior matches the desired behavior. Reviews developer-conducted unit test cases to determine the software product’s readiness for functional testing.
Implements and executes project-level functional tests and integration tests. Analyzes results, generates defect reports in the project’s defect tracking tool, and verifies fixes.
Implements and executes product-level system, installation, conversion, and performance tests. Analyzes results, generates defect reports in the call tracking system, and verifies fixes.
Implements and executes 3rd party product-level installation and interface tests with MFG/PRO and other 3rd party products. Analyzes results and generates deficiency reports. Assists with the final validation report.
Produces, maintains and reports applicable test metrics.
Participates in homeroom organization meetings, reporting and activities.
Participates in ISO Quality System Audits and ISO Quality System Meetings.
Qualifications:
Education / Training / Work Experience:
Bachelor’s degree in quality assurance, computer science, other field relevant to QAD’s core business (e.g., finance), or equivalent work experience.
Experience in Financials, API/Integration testing, test execution, test defect management.
Experience in working with global teams preferred, multiple products, multiple release environments desirable.
Experience in client-server or web-based applications, preferably as quality analyst.
Special Knowledge & Skills:
Knowledge of one or more aspects of the manufacturing process, ISO or CMM is a plus; Broad application knowledge and deep knowledge in one or more domain areas.
Thorough understanding of the software development lifecycle and testing methodologies; Excellent analytical and communications skills; Excellent computer skills.
Anyone interested,please mail your CV to fic@qad.com
Performs professional software engineering functions outlined below.
Moderately complex programming functions.
Substantial research and analysis.
Prepares technical documentation.
Performs unit and integration testing.
Performs maintenance and enhancement of new and/or existing software development tools, application service components or product delivery infrastructure, on QAD supported platforms, such as UNIX, Windows, and NT.
Performs analysis to define requirements for modifications including affected programs, expected behavior, related document changes, and test scenarios.
Develops and maintains APIs to 3rd party application tools and services into QAD’s development Environment
Prepares program documentation of product components.
Establishes technical proficiency in design, implementation, system administration, and unit testing.
Strives to increase application knowledge.
Maintains QAD development standards.
Qualifications:
Requires equivalent of University Degree in an engineering discipline. Typically requires a minimum of 2 years of related experience.
Good analytical and design skills.
Understanding of software tools, application services, databases, execution platforms and communications protocols required to build business applications.
Understanding of development process, including specification, documentation and quality assurance.
Ability to evaluate how business issues may impact overall project plans
Anyone interested,please mail your CV to fic@qad.com
Creates, develops, plans, writes and edits product documentation for both internal and external customers. Product documentation ranges from operations, instructional, maintenance or test procedures for paper, multimedia, or web-based publication. Supports and enhances knowledge management strategy and framework.
Be part of R&D development project team in order to acquire sufficient knowledge to plan, develop, and peer-review product documentation for both internal and external customers. Product Documentation may include Release Notes, User Guides, Installation Guides, Training Guides, Implementation Guides, Demo scripts and all other material deemed to be part of the documentation reference set.
Participate in the conceptualization and implementation of the company's knowledge management framework. Continuously improve on knowledge management techniques, processes, and practices. Continuously expand product knowledge.
Perform quality control on installation guides to ensure installation procedures are accurately documented.
Provide usability design suggestions and conduct usability tests as required.
Proofread labels and messages to ensure the quality of these user interface elements.
Other duties as assigned. (e.g. provide support to product localization into Chinese as needed, spot check product translation quality).
Focus on co-ordination with large account in automotive industry to develop new business in Asia.
From an industry expert viewpoint to provide suggestion and make long relationship with large accounts.
To improve QAD coverage in Automotive industry in Asia and coordinate with sales to generate new business opportunities.
Account management of certain specified named accounts, leveraging distributors / partners in solution selling activities in the Asia.
Manage and grow Asia major accounts for multiple sites selling in Asia.
Works closely with the various groups at QAD Asia that participates in development activities.
Position Description：
Performs industry research and analysis to identify requirements for new business applications, or modifications to existing business applications.
Perform billable work on Business Process Consulting associated to the work done on LOA.
Assist account manager to execute HIP sales activities in Asia with coordinated sales effort with QAD global and Asiaal account team.
Improve QAD coverage in Automotive industry in the Asia and coordinate with sales to generate new business opportunities.
Provides leadership in resolving domain related solution issues. Acts as reference and central point for business application issues relating to automotive modules.
Carry out solution design in automotive industry and presentation for new business. Collaborates with product managers and system/technical architects to determine product scope, as well as product context within the overall application.
Monitors the design and implementation to ensure the product conforms to the QAD vision and team mission, as well as supports the business application requirements.
Acts as a leader and actively participates in all LOA IVE process.
Provides in-depth assistance to customers and sales executives during pre-sales discussions and responds to client’s questions and concerns.
From an industry expert viewpoint to assist in the development and execution of strategies to achieve sales in identified industries/markets or over a range of established accounts.
Provides application support and consulting support to companies in the pre or post sales process.
Qualifications:
In-depth operation knowledge and experience on Automotive industry.
Good understanding of ERP system technology.
Bachelor's degree or equivalent training in business, engineering or computer science.
Relevant Experience: Minimum 4 to 5 years experience in a consulting firm or software company.
Professional appearance and presentation required.
Expert analytical and design skills across multiple products and/or business domains.
Strong communication skills in English and Mandarin
Current knowledge of business practices and ERP system requirements in automotive industries.
Anyone interested,please mail your CV to fic@qad.com
Works on medium to large-sized (sites/locations) single or multi-product projects and usually involves multiple computer environments where design is moderately complex
Analyzes customers' business requirements and application objectives develops an application design in products to meet customers' needs
Estimates time frames quality and quantity of resources required to successfully implement project, develops project plan incorporating all project variables
Identify appropriate company resources are assigned to complete project tasks according to plan. Establishes criteria concerning deliverability performance maintenance design and costs
Conducts periodic status checkpoints with customers and team to assess progress against plan. Performs reforecast of project variables as necessary throughout project
Prepares weekly status reports on all project activities
Serves as senior-level billable consultant, pre-sales support and post-sales technical support specialist when needed
Acts as a liaison between customers and company
May conduct training classes, both at QAD centers and customer sites
Qualifications:
Bachelor's degree in business, marketing, sales or computer science. Advanced degree desirable. Minimum 6 to 9 years experience as product support specialist or billable consultant
Coordinates project resources according to the plan
Provides guidance to other consultants regarding medium to large-sized implementation and retainer projects
Provides technical guidance to technical support staff
Design complexity may vary from fairly straightforward to moderately complex, with single or multiple products and involve multiple computer environments. Able to serve effectively as liaison between company and customers
Excellent communications, presentation, organizational and planning skills
Excellent interpersonal skills to work as team member
Proficient PC skills
Anyone interested,please mail your CV to fic@qad.com
From an application viewpoint, assist in the development and execution of strategies to achieve sales in identified industries/markets or over a range of established accounts
Co-ordinates activities and documentary preparation necessary to ensure the fulfillment of proposals within established timeframes including: analyzes financial reports and information and documents submitted by prospective clients to determine solution response strategy
Coordinates activities and documentation necessary to respond to, including schedules and responses and estimates from third party vendors
Provides in-depth assistance to customers and sales executives during pre-sales discussions
Performs product demos and demonstrates product functionality
Responds to questions from the potential customers
Analyzes and evaluates customers current uses to adapt product functionality to client’s needs
Maintains and continually upgrades understanding of products functionality
Assists prospects in resolving application/business problems
Participates in or manages internal projects, such as user conference workshops, inter-departmental communications, product support systems, etc.
Conducts partner training classes, expanding partner’s product understanding
Responds to client’s questions and concerns
Provides application support and consulting support to companies in the pre or post sales process
Qualifications:
Bachelor's degree or equivalent training in business, engineering or computer science.
Minimum 4 to 5 years experience in MFG/PRO or any ERP
Has business knowledge on any of the following industry: Automotive, Food and Beverage, Consumer Products, Medical, Electronics and Industrial
Professional appearance and presentation required
Must be a team player
Strong communication skills in English and Mandarin
Anyone interested,please mail your CV to fic@qad.com
Across a variety of QAD products the Support Consultant provides solutions for application defects as confirmed and analyzed by tier 2 Global Support. Solutions will be created following QAD Development and Support quality processes, standards and toolsets. The Support Consultant utilizes demonstrated expertise to handle the complex and difficult issues. She/he will consult with the team lead, application developers and support analysts to determine the best solutions. This role is in a structured teaming environment, requiring continued learning and practice of existing product knowledge to maximize preparedness for any new issue.
Position Description:
Analysis, design, and development of applications using MFG/Pro and Progress
Translate high level Business analysis into physical code
Maintain defined quality standards and procedures
Create / update documentation
Write Unit and System test plans/specifications and perform testing
Code review to ensure conformance to quality standards and specifications
Regularly monitors all logged issues. Create, design, implement, test and merge solutions into application baselines
Liaise with Global Support and Development Teams on problem analysis and best solution
Maintain proficiency in new product technologies enabling product support by training formally and informally.
Qualifications:
University degree
Experience supporting QAD products and related technologies preferred
Minimum 5years technical/system experience is required (Progress, Java, Java Script, HTML, XML, Open Source technologies)
Minimum 5years experience supporting applications across a global customer base.
Demonstrated success in a customer service/support capacity.
Excellent communication skills
Excellent problem solving skills
Anyone interested,please mail your CV to fic@qad.com
